Return Policy

Last updated:

Overview

At Thomreonazan, we want you to be completely satisfied with your interior decor purchases. This Return Policy outlines the terms and conditions for returning products purchased through thomreonazan.ddd.

Return Eligibility

To be eligible for a return, the following conditions must be met:

Items must be returned within 14 days of delivery
Products must be in their original condition, unused, and with all original packaging and tags
Items must not show signs of wear, damage, or use
You must provide proof of purchase (order number or receipt)
Custom-made or personalized items are not eligible for return unless defective

Non-Returnable Items

The following items cannot be returned:

Custom-made or personalized products (unless defective or incorrectly made)
Items that have been used, damaged, or altered
Products without original packaging or tags
Items returned after the 14-day return period
Interior styling consultation services (once consultation has been provided)
Items purchased on sale or clearance (unless defective)

How to Initiate a Return

To return a product, please follow these steps:

Contact us within 14 days of delivery at help@thomreonazan.world or +353 87 190 4313
Provide your order number and reason for return
We will provide you with a Return Authorization (RA) number and return instructions
Package the item securely in its original packaging
Include the RA number and original receipt or order confirmation
Ship the item to the address provided in your return instructions

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect. We recommend using a tracked shipping service and retaining proof of postage. Thomreonazan is not responsible for items lost during return shipping.

If you received a defective, damaged, or incorrect item, we will cover the return shipping costs. Please contact us immediately if you receive an item in this condition.

Refund Process

Once we receive and inspect your returned item, we will process your refund:

Refunds will be issued to the original payment method used for purchase
Processing time: 5-10 business days after we receive the returned item
You will receive an email confirmation when your refund has been processed
Original shipping costs are non-refundable unless the return is due to our error
Return shipping costs are not refunded unless the item was defective or incorrect

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures you receive the correct product and allows us to process your request efficiently.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at help@thomreonazan.world or +353 87 190 4313. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage or defect to help us process your claim quickly.

Late or Missing Refunds

If you have not received your refund within 10 business days after we confirmed receipt of your return:

Check your bank account or credit card statement
Contact your bank or credit card company, as processing may take additional time
Contact us at help@thomreonazan.world if you still have not received your refund

Right to Cancel

Under Irish and EU consumer protection laws, you have the right to cancel your order within 14 days of receiving the goods without giving any reason. This cancellation period expires 14 days after the day you receive the goods. To exercise your right to cancel, you must inform us of your decision by contacting us at help@thomreonazan.world.

Cancellation Consequences

If you cancel your order in accordance with this policy:

We will reimburse all payments received from you, including delivery costs
We may deduct from the reimbursement an amount for diminished value if you have handled the goods beyond what is necessary to establish their nature, characteristics, and functioning
We will make the reimbursement without undue delay and no later than 14 days after the day we receive the goods back

Return Address

Please do not return items without first contacting us to obtain a Return Authorization number. Once approved, we will provide you with the correct return address:

Thomreonazan
Returns Department
52, Borris Little, Portlaoise, Co. Laois, R32 AK3C, Ireland

Questions About Returns

If you have questions about our Return Policy or need assistance with a return, please contact us:

Thomreonazan
52, Borris Little, Portlaoise, Co. Laois, R32 AK3C, Ireland
Email: help@thomreonazan.world
Phone: +353 87 190 4313

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.